Patient Rights

All patients receiving care at OMC have the right to the high standards of quality care delivered with courtesy and consideration regardless of their race, creed, sex, nationality, source of payment, ethical or political beliefs, cultural or educational background.

As patient, you have the following Rights :

  • To obtain high quality care based on safety and respect from OMC staff at all times.
  • To obtain complete, current information concerning your diagnosis, treatment and prognosis in terms you can reasonably be expected to understand from your physician.
  • To receive necessary information from your physician for giving consent prior to any procedure or treatment.
  • To refuse treatment to the extent permitted by law and to be informed of the medical consequences of such an action.
  • To every consideration of your privacy and safety concerning the Medical care program and to expect that all communications and records pertaining to your care should be treated as confidential.
  • To accept your willingness to be transferred to another hospital with a comprehensive medical report.
  • To expect continuity of care, you have the right to know in advance the names and professional status of the people treating you and which physician is responsible for your care, date and time of appointments.
  • To accept your willingness to be treated by a certain physician in the centre and to change the physician if not satisfied.
  • To know what rules and regulations are applicable to your contact as a patient. You, have the right to complain to concerned authority if something goes wrong in your care.
  • To be examined and interviewed in surroundings which ensure privacy.
  • To have a person of the same sex present when being examined or treated by a health care provider of the opposite sex and to obtain assistance in communicating with the people treating you in arabic or any other language.

Patient responsibilities
You have the responsibility to:

  • Be thoughtful to other patients and visitors.
  • Be respectful of those who care for you.
  • Provide complete information about illness and medical history.
  • Listen to explanation, ask questions when you do not understand and participate in decisions about your treatment.
  • Attend appointment at the right time.
  • Inform us when you have a complaint or comments with your care, so that we can improve the quality of our services.
  • To protect the property of the centre and to help to maintain the general cleanliness and to refrain from smoking inside OMC facilities.